Call Centers

 

Next Generation Enrollment’s Call Centers provide a fully customized experience providing enrollment support, technical support and year-round employee advocacy services. Think of Next Generation Enrollment’s Call Centers as an extension of your team to handle day-to-day benefits administration. We are your front line to answer questions, get employees enrolled and help with a host of other employee advocacy needs.

 

 

Empowerment

NGE’s support professionals act as an expert extension of your team to handle day-to-day benefits administration and make you more productive.

 

 

Enablement

NGE’s support staff makes your job easier and your employees happier by helping them with questions or even to resolve claims. All so you have the time needed to focus on what’s really important — your business.

 

 

Engagement

NGE’s dedicated support team gives you extra confidence in knowing you always have the right tools and personalized support when you need it most.

 

 

 

 

Features at a Glance:

  • Benefit plans information and direction for your employees
  • Dedicated support team
  • Online Chat Service
  • Appointment Scheduling Option
  • Enroll Over the Phone
  • Tech Support
  • Customized Options Available
  • Claim and Billing Issues
  • Lost Cards
  • Death and Disability Claims
  • Life Event Assistance
  • And So Much More!

 

 

Customized Experiences

We offer personalized support when you need it most. In fact, we customize the experience just for you, with a benefits center in your preferred name, toll-free telephone number, customized knowledge base and protocols to best support your staff.

 

 

Call Center Locations

Our Call Centers are located in both Michigan and Nevada to ensure we resolve your employee’s issues efficiently and effectively. We are a year-round benefits center open 8AM to 11PM Eastern Standard Time, Monday through Friday.